AI

We’ve reached a point where artificial intelligence (AI) offers functionality and enhancements to most businesses. Yours may be able to use it to streamline operations, improve customer interactions or uncover growth opportunities.

However, getting the max benefit calls for doing much more than jumping on the bandwagon. To make this technology truly work for your company, you’ve got to develop a comprehensive AI strategy that aligns with your overall strategic plan.

Identify your needs

Many businesses waste resources, both financial and otherwise, by hastily investing in AI without thoroughly considering whether and how the tools they purchase effectively address specific needs. Before spending anything — or any more — sit down with your leadership team and ask key questions such as:

• What strategic problems are we trying to solve?
• Are there repetitive tasks draining employees’ time and energy?
• Could we use data more effectively to guide business decisions?

The key is to narrow down specific challenges or goals to actionable ways that AI can help. For example, if your staff spends too much time manually sorting and answering relatively straightforward customer inquiries, a simple AI chatbot might ease their workload and free them up for more productive […]

The business landscape is rapidly evolving with artificial intelligence (AI) becoming increasingly accessible and powerful. While large corporations have been early adopters, small and medium-sized businesses now have unprecedented access to AI tools that can dramatically improve efficiency and competitiveness. Here’s what business owners need to know about leveraging AI effectively in 2025 and beyond.

Current Business Applications

Document Management and Analysis

AI excels at processing and analyzing large volumes of documents – from contracts and invoices to emails and reports. Law firms are using AI to review contracts and identify potential issues in minutes rather than hours. Manufacturing companies are automating purchase order processing and inventory documentation. Wineries are streamlining compliance documentation and sales reporting.

Customer Service and Communication

AI-powered chatbots and virtual assistants now handle routine customer inquiries 24/7, freeing up staff for more complex interactions. These systems can schedule appointments, answer product questions, and even handle basic troubleshooting. More importantly, they learn from each interaction to provide increasingly accurate and helpful responses.

Financial Analysis and Forecasting

AI tools are revolutionizing financial planning by analyzing historical data to identify trends and make predictions. Businesses can now get instant […]